What are the advantages of registering for the MUGI system (MUGI private sezione)?
- On long-distance trainer tickets purchased at Misurazione biglietto offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the tagliando is purchased at the ticket office.
How do I register for the MUGI system?
Website (Access your account > Private reparto) / Mugi APP (My settings > Private dipartimento) Onesto see account movements, primo posto up cards and obtain receipts for non-transferable cards you must register as verso user of the system. Onesto do this, go to the Private Distretto on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and addirittura-mail address). Your password will be di nuovo-mailed sicuro you, and you can then log on and carry out most operations. Registration is a card (not per user), and the same personal giorno given on applying for the card must be provided. When minors are registered the details of the ID document used sopra the application must be provided (regardless of whether they are those of the minor or of a parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or ed-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on verso journey, the following operations can be casiplay online carried out coraggio the Private Dipartimento: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can I check how many journeys I have made?
Anyone wishing preciso do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access to the Private Dipartimento of the website. You can also check the last four movements and journeys made with the card at any vertice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by ancora-mail (), or by sending verso signed letter or fax with your request, giving your personal details, the card number and verso photocopy of your ID card or passport.
Where can I primo posto up my MUGI card?
- Newspaper kiosks, tobacconists’ and book shops with suitable p.ovvero.s. terminals.
- Un public establishments.
- Post offices.
- Kutxabank ATMs.
- Euskotren cedola machines and scontrino offices.
- Automatic apice-up machines at the pullman stations durante Bilbao, Vitoria-Gasteiz and Donostia.
- External automatic sommita-up machines at Avenue of Liberty 20, Donostia (on the spigolo of Txurruka street).
- On-line, via the private reparto of the website, providing you are per registered user.
How much credit can I load onto my card?
You can vertice up from �5 puro per maximum of �300, mediante multiples of �5. For on-line operations the maximum vertice-up is �100.
How and when do on-line sommita-ups become available for use?
On-line vertice-ups carried out before h are available from h the next day, and culmine-ups made after h take an superiore day onesto become available. However, this type of sommita-ups must be activated on Lurraldebus coaches, city buses sopra Donostia, Irun, Errenteria and Zarautz, at Pesatura ticket offices or at Kutxabank ATMs. So, when you board the bus tell the driver that you have verso top-up pending, and he/she will activate it. This can only be done by verso driver. You can then use the card normally and validate your current journey.
*City buses sopra Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your apice up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.